Return Policy

Last Updated: 09/24/2024

At FORMULX SUPPS, we strive to provide high-quality products and excellent customer service. However, we understand that sometimes things don’t go as planned. This Return Policy outlines our commitment to your satisfaction and explains the process for returning, exchanging, or requesting a refund for your purchases.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Condition of Product: Products must be unused, unopened, and in their original packaging. The packaging must be intact, without any signs of tampering or damage.

Timeframe: Returns must be initiated within 30 days of the purchase date. After 30 days, we cannot accept returns or issue refunds.

Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required for all returns. Please ensure that your order number is included in your return request.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

Opened Products: Any product that has been opened, used, or partially consumed is non-returnable for hygiene and safety reasons.

Sale Items: Items purchased on sale, clearance, or with a discount code are considered final sale and are not eligible for return.

Gift Cards: Gift cards and promotional vouchers cannot be returned or exchanged for cash.

Free Samples and Gifts: Any complimentary samples, gifts, or promotional items included with your purchase are not eligible for return.

3. Return Process

If your purchase meets the eligibility criteria, follow these steps to initiate a return:

Contact Customer Service: Email us at [support@formulxsupps.com] with your order number, a description of the reason for your return, and any relevant photos if the item is damaged or defective.
Receive Return Authorization: Our customer service team will review your request and provide a Return Authorization Number (RAN) if your return is approved. Returns without an RAN will not be processed.
Pack Your Items: Carefully pack the item(s) in the original packaging, including all components, manuals, and free gifts. Include your proof of purchase and the RAN inside the package.
Ship Your Return: You are responsible for paying the shipping costs for returning your item(s). We recommend using a trackable shipping service or purchasing shipping insurance. FORMULX SUPPS is not responsible for returns lost in transit.
Inspection and Processing: Once we receive your return, our team will inspect the items to ensure they meet our eligibility criteria. Please allow 5-7 business days for this inspection process.
Refund Issuance: If your return is approved, we will process a refund to your original payment method within 7-10 business days. Shipping costs are non-refundable.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above, and then place a new order for the desired item on our website.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery:

Contact: Email us at [support@formulxsupps.com] with your order number, photos of the damage or defect, and a description of the issue.

Resolution: Upon review, we may offer a replacement, refund, or store credit at our discretion. FORMULX SUPPS will cover shipping costs for returning damaged or defective items.

6. Refunds

Refunds are processed within 7-10 business days after we receive and inspect your returned items. Refunds will be credited to the original payment method. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

Original Shipping Charges: Shipping charges paid at checkout are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).

Refund Notifications: You will receive an email notification once your refund has been processed. If your return is denied, you will be contacted with the reason for denial and further instructions.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

Check Your Bank Account: Verify that the refund has not been posted to your account.
Contact Your Credit Card Company: Refunds can take time to officially post, depending on your financial institution’s policies.
Contact Your Bank: There may be additional processing times before a refund is posted.
Still No Refund? If you’ve completed these steps and still haven’t received your refund, please contact us at [support@formulxsupps.com].

8. Return Shipping Costs

Customer Responsibility: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving a wrong or defective item).

Non-Refundable Shipping: Original shipping charges are non-refundable, except in cases where FORMULX SUPPS has made a shipping error.

9. Return Abuse

FORMULX SUPPS reserves the right to refuse returns, refunds, or exchanges in cases of suspected fraud, abuse, or misuse of our Return Policy. We may limit the number of returns or exchanges per customer to ensure fair use of this policy.

10. International Returns

If you are returning a product from outside the United States:

Customs and Duties: You are responsible for all customs, duties, and taxes associated with returning items internationally.

Shipping Costs: FORMULX SUPPS does not cover international return shipping costs. We recommend using a trackable shipping service for international returns.

11. Modifications to the Return Policy

FORMULX SUPPS reserves the right to modify or update this Return Policy at any time without prior notice. Changes will be posted on our website, and your continued use of our services constitutes acceptance of any changes to this policy.

Return Policy

Last Updated: 09/24/2024

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1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

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Condition of Product: Products must be unused, unopened, and in their original packaging. The packaging must be intact, without any signs of tampering or damage.

​

Timeframe: Returns must be initiated within 30 days of the purchase date. After 30 days, we cannot accept returns or issue refunds.

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Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required for all returns. Please ensure that your order number is included in your return request.

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2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

​

Opened Products: Any product that has been opened, used, or partially consumed is non-returnable for hygiene and safety reasons.

​

Sale Items: Items purchased on sale, clearance, or with a discount code are considered final sale and are not eligible for return.

​

Gift Cards: Gift cards and promotional vouchers cannot be returned or exchanged for cash.

​

Free Samples and Gifts: Any complimentary samples, gifts, or promotional items included with your purchase are not eligible for return.

​

​

3. Return Process

If your purchase meets the eligibility criteria, follow these steps to initiate a return:

​

Contact Customer Service: Email us at [support@formulxsupps.com] with your order number, a description of the reason for your return, and any relevant photos if the item is damaged or defective.

Receive Return Authorization: Our customer service team will review your request and provide a Return Authorization Number (RAN) if your return is approved. Returns without an RAN will not be processed.

Pack Your Items: Carefully pack the item(s) in the original packaging, including all components, manuals, and free gifts. Include your proof of purchase and the RAN inside the package.

Ship Your Return: You are responsible for paying the shipping costs for returning your item(s). We recommend using a trackable shipping service or purchasing shipping insurance. FORMULX SUPPS is not responsible for returns lost in transit.

Inspection and Processing: Once we receive your return, our team will inspect the items to ensure they meet our eligibility criteria. Please allow 5-7 business days for this inspection process.

Refund Issuance: If your return is approved, we will process a refund to your original payment method within 7-10 business days. Shipping costs are non-refundable.

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4. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above, and then place a new order for the desired item on our website.

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5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery:

​

Contact: Email us at [support@formulxsupps.com] with your order number, photos of the damage or defect, and a description of the issue.

​

Resolution: Upon review, we may offer a replacement, refund, or store credit at our discretion. FORMULX SUPPS will cover shipping costs for returning damaged or defective items.

​

​

6. Refunds

Refunds are processed within 7-10 business days after we receive and inspect your returned items. Refunds will be credited to the original payment method. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

​

Original Shipping Charges: Shipping charges paid at checkout are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).

​

Refund Notifications: You will receive an email notification once your refund has been processed. If your return is denied, you will be contacted with the reason for denial and further instructions.

​

​

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

​

Check Your Bank Account: Verify that the refund has not been posted to your account.

Contact Your Credit Card Company: Refunds can take time to officially post, depending on your financial institution’s policies.

Contact Your Bank: There may be additional processing times before a refund is posted.

Still No Refund? If you’ve completed these steps and still haven’t received your refund, please contact us at [support@formulxsupps.com].

​

​

8. Return Shipping Costs

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Customer Responsibility: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving a wrong or defective item).

​

Non-Refundable Shipping: Original shipping charges are non-refundable, except in cases where FORMULX SUPPS has made a shipping error.

​

​

9. Return Abuse

FORMULX SUPPS reserves the right to refuse returns, refunds, or exchanges in cases of suspected fraud, abuse, or misuse of our Return Policy. We may limit the number of returns or exchanges per customer to ensure fair use of this policy.

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10. International Returns

If you are returning a product from outside the United States:

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